| Team Name: | Client Services |
| Your Name: | Gale Francis |
| Members: | 15 |
| Skills: | 13 |
| Current: | 59.18% |
| Target: | 79.39% |
| Date: | 07 Jan 2021 |
X = Exempt
1 Not capable
2 Basic
3 Capable
4 Expert
| Employee | Role | Follow-up | Core knowledge | Data accuracy | Task handling | Complaints | Quality | Customer | CRM | Timely | Recovery | Records | Team Work | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Hallam Betts | Team Manager | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 3 | 3 | 3 | 4 | 4 | |
| Krish Howells | Supervisor | 2 | 3 | 2 | 1 | 3 | 2 | 3 | 3 | 4 | 3 | 3 | 2 | |
| Tonicha Mcguire | Team Member | 1 | 2 | 3 | 4 | 2 | 3 | 1 | 2 | 3 | 4 | 2 | 3 | |
| Capable Staff (≥3) | 7 | 8 | 5 | 14 | 9 | 6 | 13 | 8 | 7 | 13 | 12 | 6 | 8 | |
| Required | 14 | 15 | 10 | 15 | 13 | 13 | 13 | 13 | 15 | 14 | 15 | 15 | 15 | |
| Gap | -7 | -7 | -5 | -1 | -4 | -7 | 0 | -5 | -8 | -1 | -3 | -9 | -7 | |